Shipping & Returns
Returns
Returns Are Simple!
Simply contact us to start your return, providing the following details:
- Order ID
- Your name
- Your email address
- Items you're returning
Our Returns Policy
Our number one priority is that you're happy with your purchase from us. That's why we offer a 30 day returns policy for peace of mind.
If you've changed your mind, we accept online order returns within 30 days of receipt of the item for a refund, provided the item is not in a worse condition than when it was sold, through no fault of transit.
Returns after 30 days should only be sent with prior approval from the Customer Service team.
Refunds
We'll notify you via e-mail of your refund once we've received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 5 business days of receiving your return.
Shipping
All orders are shipped via Australia Post. We offer shipping from each store to anywhere in Australia for a flat rate:
Parcel Post - $9.95 per order
Delivery Time:
Same state: 2–5 business days
Interstate (metro to metro): 3–6 business days.
Express Post - $14.95 per order
Delivery Time: 1-3 business days*
* Express Post is still the fastest way to get your order, but Australia Post can’t guarantee next-business-day delivery right now. Items may take longer than usual to arrive.
Current postage delivery times for your address are available at Australia Post.
Delivery
Most items are dispatched within 1 business day of receiving your order.
Parcel tracking is available via Australia Post.
If you're not available at the time of delivery, the courier will leave it in safe place at your delivery address or it will be available for collection at your local Australia Post outlet, depending on the option you select at checkout.
Late Delivery or Missing Parcels
If your item hasn’t arrived after 7 days, please contact our Customer Service team and we will investigate the whereabouts of your parcel.